Dispatch & Delivery

Transporter
UPS
Free delivery
Delivery time
2-3 working days
Shipping destinations
Spain mainland and Balear Islands (no shipping to the Canary Islands)
Number of free delivery attempts to HOME address
1

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point
Number of free delivery attempts to BUSINESS address
3

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point.
Delivery days
Monday - Friday
Parcel Delivery to neighbours
Alternative delivery location
UPS Access Point (after a first unfruitful delivery attempt to home address)
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+34 (0)902 888 820 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Put the prepaid returns label on your returns parcel and bring it to a UPS Access Point. To find the closest one, visit www.ups.com/dropoff
Transporter
UPS
Free delivery
Delivery time
3-4 working days
Shipping destinations
France mainland
Number of free delivery attempts to HOME address
1

After a first unfruitful delivery attempt, UPS will leave the parcel with your neighbour or deliver it to the nearest UPS Access Point (you have 10 days to collect the parcel there)
A missed delivery card in your mailbox will inform you about the location.
Number of free delivery attempts to BUSINESS address
3

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point.
Delivery days
Monday - Friday
Parcel Delivery to neighbours
Alternative delivery location
UPS Access Point (after a first unfruitful delivery attempt to home address)
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+33 (0)821 233 877 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Put the prepaid returns label on your returns parcel and bring it to a UPS Access Point. To find the closest one, visit www.ups.com/dropoff
Transporter
PostNL
Free delivery
Delivery time
2-3 working days
Shipping destinations
The Netherlands
Number of free delivery attempts to HOME address
2

After a first unfruitful delivery attempt, the driver will leave a missed delivery card in your mailbox with possible options for a 2nd delivery. After a 2nd unfruitful delivery attempt, the parcel will be delivered to a Post NL Pakketpunt.
Number of free delivery attempts to BUSINESS address
2

Same as home address
Delivery days
Monday - Saturday
Parcel Delivery to neighbours
Alternative delivery location
Yes, via “Mijn Pakket” (free app)
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+31 (0)900 0990 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Bring your returns parcel to a Post NL Pakketpunt (find the nearest on: www.postnl.nl/ ) with mention of the Andres Sarda Post NL antwoordnummer= 37010 : Van de Velde NV. 8000 ZH Zwolle (= no returns label)
Transport-Unternehmen
DHL
Kostenloser Versand
Lieferzeit
2-3 Arbeitstage
Lieferung innerhalb
Deutschland
Anzahl kostenloser Zustellversuche an eine Heimatadresse
2

Nach dem 1. erfolglosen Zustellversuch erhält der Empfänger kostenlos eine Benachrichtigungskarte. Hier, können Sie wählen:  • Erneute Paketzustellung an der ursprünglich angegebenen Adresse – Sie wählen den Tag aus.
• Versand an eine andere Adresse, die Sie eingeben.
• Paketzustellung in einem DHL PaketShop Ihrer Wahl (wird für 9 Werktage gelagert).
• Annahme verweigern: das Paket geht an den Versender zurück.
Anzahl kostenloser Zustellversuche an eine Firmenadresse
2

Gleich wie oben (Heimatadresse)
Zustelltage
Montag - Samstag
Paketabgabe bei Nachbarn
Alternativer Zustellort
Ja, wenn auf Paket.de registriert und „Alternativen Zustellort“ dort eingegeben.
E-mail-Benachrichtigung
Sie erhalten eine Versandbestätigungse-mail inkl. Tracking-Link.
Verweigerte Annahme
Das Paket geht an den Versender zurück.
Kontaktdaten der Transportfirma
+ 49 (0) 228 4333112 (Ortstarif)

RÜCKSENDUNGEN

Eingehendere Information in Bezug auf dem Rückgabe-Verfahren finden Sie hier.

Kostenloser Rückversand
Rückgabe-Verfahren
Bitte füllen Sie den Rückschein aus, kleben Sie das DHL Retour-Etikett auf das Retourpaket und bringen Sie es zu einem DHL PaketShop zurück. Den nächsten DHL Paketshop finden Sie auf standorte.deutschepost.de/