Dispatch & Delivery

Coronavirus (COVID-19) Frequently Asked Questions

Will I still receive my order?

Yes, PostNL still delivers all packages. We follow government guidelines and take hygiene measures to prevent further spread of the virus. PostNL ensures that their employees know what to do to stay healthy and work as hygienically as possible. The couriers keep 1.5 meters away and avoid physical contact.

Can the virus spread through packaging?

The virus cannot be transmitted through packaging. That is why PostNL delivers packages for our customers as usual.

How will my order be delivered? 

Packages are no longer handed over. The courier rings the bell and sets the package on the floor. He / she waits remotely until you receive it. In wet weather, the courier will ring the bell and hold the package in hand. As soon as you open the courier asks to distance yourself and he / she puts the package over the threshold and dry inside. For contactless delivery of packages that require signing, the courier will ask for the last three characters of a valid ID (passport or driver's license). Based on these signs, your package will then be signed for receipt.

What if I had my package delivered to work, which is now closed?

If you have just placed your order, please contact our customer service (via info@andressarda.com or 0252 74 41 27). Then we try to adjust the delivery address. If this does not work, your package will be returned to us. You will receive a refund within a maximum of three weeks. If you wish, you can then place a new order with a different delivery address.

Can I still return my package?

Returns can still be carried out in the usual way at a PostNL point. Of course we take into account the current situation and we are flexible in the return period. Don't feel comfortable going to a return point? In that case, request a return via an email to our customer service info@andressarda.com with your order number, name and the products you want to return. Then you can return your order at a later time and get a refund. Standard return procedure: the returned items must be unwashed, unworn and unchanged. The items must be in their original condition and bear the original labels. Items bought in a store must also be returned in the store of purchase.


I was not home 2 times when my package was delivered. What happens now?

Your order will be automatically returned to us. Once we receive it, you will receive a refund within a maximum of 3 weeks. If you wish, you can then place a new order.

Standard delivery

Transporter
PostNL
Free delivery
Delivery time
2-3 working days
Shipping destinations
The Netherlands
Number of free delivery attempts to HOME address
2

After a first unfruitful delivery attempt, the driver will leave a missed delivery card in your mailbox with possible options for a 2nd delivery. After a 2nd unfruitful delivery attempt, the parcel will be delivered to a Post NL Pakketpunt.
Number of free delivery attempts to BUSINESS address
2

Same as home address
Delivery days
Monday - Saturday
Parcel Delivery to neighbours
Alternative delivery location
Yes, via “Mijn Pakket” (free app)
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+31 (0)900 0990 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Bring your returns parcel to a Post NL Pakketpunt (find the nearest on: www.postnl.nl/ ) with mention of the Andres Sarda Post NL antwoordnummer= 37010 : Van de Velde NV. 8000 ZH Zwolle (= no returns label)

Standard delivery

Transporter
PostNL
Free delivery
Delivery time
2-3 working days
Shipping destinations
Belgium
Number of free delivery attempts to HOME address
2

After a first unfruitful delivery attempt, the driver will leave a missed delivery card in your mailbox with possible options for a 2nd delivery. You can select a day of choice for a 2nd delivery attempt or change delivery to a Post NL Pakketpunt using the not-at-home-code from the card and your postal code via www.postnl.be/nietthuis.
Number of free delivery attempts to BUSINESS address
2

Same as HOME address
Delivery days
Monday - Saturday
Parcel Delivery to neighbours
Alternative delivery location
No, a 2nd delivery can take place on another day (at the original address) or to a PostNL Pakketpunt, not to a different home address
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+32 (0)15480285 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Put the prepaid returns label on your returns parcel and bring it to a UPS Access Point. To find the closest one, visit www.ups.com/dropoff

Standard delivery

Transporter
UPS
Free delivery
Delivery time
2-3 working days
Shipping destinations
Spain mainland and Balearic Islands (no shipping to the Canary Islands)
Number of free delivery attempts to HOME address
3

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point
Number of free delivery attempts to BUSINESS address
1

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point.
Delivery days
Monday - Friday
Parcel Delivery to neighbours
Alternative delivery location
UPS Access Point (after a first unfruitful delivery attempt to home address)
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+34 (0)902 888 820 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Put the prepaid returns label on your returns parcel and bring it to a UPS Access Point. To find the closest one, visit www.ups.com/dropoff

Standard delivery

Transporter
UPS
Free delivery
Delivery time
3-4 working days
Shipping destinations
France mainland
Number of free delivery attempts to HOME address
1

After a first unfruitful delivery attempt, UPS will leave the parcel with your neighbour or deliver it to the nearest UPS Access Point (you have 10 days to collect the parcel there)
A missed delivery card in your mailbox will inform you about the location.
Number of free delivery attempts to BUSINESS address
3

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point.
Delivery days
Monday - Friday
Parcel Delivery to neighbours
Alternative delivery location
UPS Access Point (after a first unfruitful delivery attempt to home address)
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+33 (0)821 233 877 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Put the prepaid returns label on your returns parcel and bring it to a UPS Access Point. To find the closest one, visit www.ups.com/dropoff

Standard delivery

Transporter
DHL
Free delivery
Delivery time
2-3 working days
Shipping destinations
Germany
Number of free delivery attempts to HOME address
2

After a first unfruitful delivery attempt, the driver will leave a missed delivery card in your mailbox. You are given the following options:  • New delivery attempt to the original delivery address - You pick a new date.
• Delivery to another address you inform them about.
• Delivery to a DHL PaketShop of your preference Wahl (wird für 9 Werktage gelagert).
Number of free delivery attempts to BUSINESS address
2

Same as home address
Delivery days
Monday - Saturday
Parcel Delivery to neighbours
Alternative delivery location
Yes, when registered on Paket.de and an „Alternativen Zustellort“ has been filled in there.
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+ 49 (0) 228 4333112 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Put the prepaid returns label on your returns parcel and bring it to a DHL Paketshop. To find the closest one, visit standorte.deutschepost.de/