Free Returns


Unfortunately we do not currently offer online or store exchanges for online orders. We can however help facilitate the re-ordering process of an item in a different size. If you think that you have purchased the wrong size and wish to exchange your item, please contact us via email at or on +32(0)93652130 (for Belgium), +31 252 74 41 27 (for The Netherlands), +34 933937079 (for Spain), +33 183799479 (for France), +49 211 542 172 75 (for Germany) and we will walk you through the return & re-ordering process.

Standard returns policy:

You have a right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 days cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you.
To exercise your right to cancel you must inform Van de Velde NV of your decision to cancel per telephone or by sending us a unilateral declaration by e-mail or post using the contact data set out above.

Instructions for a return free of charge from France, Spain, The Netherlands, United Kingdom and Germany can be found here (these instructions are indicative, not obligatory):

Free returns
Returns procedure Fill in the returns slip, put the prepaid returns label on your returns parcel and bring it to a UPS Access Point. To find the closest one, visit

Fill in the returns slip and bring your returns parcel to a Post NL Pakketpunt (find the nearest on: ) with mention of the Andres
Sarda Post NL antwoordnummer= 37010 : Van de Velde NV. 8000 ZH Zwolle 
(= no returns label)
Fill in the returns slip, put the prepaid returns label on your returns parcel and bring it to a DPD Parcelshop. To find the closest one, visit

Fill in the returns slip, put the prepaid returns label on your returns parcel and bring it to a DHL Paketshop. To find the closest one, visit

Please take into account that the aforementioned returns procedure, which is free of charge, is not obligated. You can also use the Model withdraw form and send this together with the goods to the below mentioned address.
In this case the return is at your expense:

Van de Velde nv
Departement E-commerce Andres Sarda
Lageweg 4
9260 Schellebelle

Cancellation consequences:
Following cancellation we will refund you the price paid for the cancelled order (or part of the ordered cancelled) less any collection or return charges (if any). We will also refund any standard delivery charges paid.
In case you already made a payment to us, we will refund you once your return has been processed and not later than 14 days upon receipt of your return, provided your return has been accepted.

Defective goods:
Without limiting your cancellation rights as set out above, if you are not satisfied with a product for any reason e.g. it is damaged or defective, please return the product to us. These goods may be sent back free of charge by returning them to us following the same instructions mentioned above. Once we have acknowledged or confirmed the product’s defect or other problem, we will provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale.
We will notify you of your refund for defective goods via e-mail within a reasonable period of time and will, in any case, refund you within 14 days of the day you sent the item(s) back to us, provided your return has been accepted.

Refunds: procedure
In both cases (cancellation or defective goods) we will refund you using the same method of payment you initially used when placing your order. Where the goods show signs of unreasonable use, we reserve the right to withhold damages. For these goods, unreasonable use means handling the goods beyond what is reasonable to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a shop (f.e. removing labels). We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.
If at the time of purchase you received a discount on the full order, this discount is divided amongst the different articles pro rata the purchase price. If you return this order (partially), also the discount (partially) shall be taken into account and actual amount paid shall be refunded.