Dispatch & Delivery

Transporter
DPD
Free delivery
Delivery time
3-4 working days
Shipping destinations
UK mainland (delivery to the Channel Islands not available)
Number of free delivery attempts to HOME address
2

After the first unsuccessful delivery attempt, DPD will make a second delivery attempt the following working day. After two unsuccessful delivery attempts, your parcel will be automatic redirected to the nearest DPD parcelshop.
Number of free delivery attempts to BUSINESS address
3

After the first unsuccessful delivery attempt, DPD will make a second delivery attempt the following working day. After two unsuccessful delivery attempts, your parcel will be automatic redirected to the nearest DPD parcelshop.
Delivery days
Monday - Friday
Parcel Delivery to neighbours
Alternative delivery location
Alternative place of delivery (chosen by consignee via Predict or after first attempt when available) - Pickup parcelshop - Neighbour - Safe place
E-mail service for parcel delivery
Flexible delivery with Predict.
DPD will always inform you of our delivery day by text message or email an will tell you the name of the DPD driver, as well as the position in their delivery queue. Is the day inconvenient for you? If so, you can change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local Pickup parcelshop, or go to the depot to pick it up. DPD will send you another message on the delivery day, with an expected one hour time-slot.
Will DPD inform me of the delivery day?
DPD will always inform you of their delivery day by text message or email. Is the day inconvenient for you? If so, you can postpone your delivery. DPD will send you another message on the delivery day, with an expected one hour time-slot.
Notification card
Not at home when the DPD driver comes?
You can select a redelivery option on the DPD website. Enter your reference number and postcode on the DPD website to see where the driver left your 'sorry we missed you' card, and then select the redelivery or collect option you'd prefer. You can change the delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local Pickup parcelshop, or go to the depot to pick it up. At www.dpd.co.uk you can check the status of your parcel and find out more about DPD Pickup parcelshops, including locations and opening hours.
Transporter contact details
Local Customer Service contact: Tel +08445 560 560 or 0121 275 0500 http://www.dpd.co.uk/forms/customer-service-enquiries-general.jsp

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Please attach the label on the box and drop this off at the Pickup parcelshop.
1. We kindly request you to wrap your parcel as well as possible.
2. Make sure that the label is well-attached on the box.
3. Let the Pickup parcelshop place a stamp and a signature, this is your proof of shipment.
4. Please find your Pickup parcelshop on http://www.pickup.fr/pudo/finder.sls
Transporter
UPS
Free delivery
Delivery time
2-3 working days
Shipping destinations
Spain mainland and Balearic Islands (no shipping to the Canary Islands)
Number of free delivery attempts to HOME address
1

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point
Number of free delivery attempts to BUSINESS address
3

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point.
Delivery days
Monday - Friday
Parcel Delivery to neighbours
Alternative delivery location
UPS Access Point (after a first unfruitful delivery attempt to home address)
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+34 (0)902 888 820 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Put the prepaid returns label on your returns parcel and bring it to a UPS Access Point. To find the closest one, visit www.ups.com/dropoff
Transporter
UPS
Free delivery
Delivery time
2-3 working days
Shipping destinations
Spain mainland and Balear Islands (no shipping to the Canary Islands)
Number of free delivery attempts to HOME address
1

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point
Number of free delivery attempts to BUSINESS address
3

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point.
Delivery days
Monday - Friday
Parcel Delivery to neighbours
Alternative delivery location
UPS Access Point (after a first unfruitful delivery attempt to home address)
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+34 (0)902 888 820 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Put the prepaid returns label on your returns parcel and bring it to a UPS Access Point. To find the closest one, visit www.ups.com/dropoff
Transporter
UPS
Free delivery
Delivery time
3-4 working days
Shipping destinations
France mainland
Number of free delivery attempts to HOME address
1

After a first unfruitful delivery attempt, UPS will leave the parcel with your neighbour or deliver it to the nearest UPS Access Point (you have 10 days to collect the parcel there)
A missed delivery card in your mailbox will inform you about the location.
Number of free delivery attempts to BUSINESS address
3

After three unfruitful delivery attempts, the parcel is automatically returned to the sender. It will not be delivered to a UPS Access Point.
Delivery days
Monday - Friday
Parcel Delivery to neighbours
Alternative delivery location
UPS Access Point (after a first unfruitful delivery attempt to home address)
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+33 (0)821 233 877 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Put the prepaid returns label on your returns parcel and bring it to a UPS Access Point. To find the closest one, visit www.ups.com/dropoff
Transporter
PostNL
Free delivery
Delivery time
2-3 working days
Shipping destinations
The Netherlands
Number of free delivery attempts to HOME address
2

After a first unfruitful delivery attempt, the driver will leave a missed delivery card in your mailbox with possible options for a 2nd delivery. After a 2nd unfruitful delivery attempt, the parcel will be delivered to a Post NL Pakketpunt.
Number of free delivery attempts to BUSINESS address
2

Same as home address
Delivery days
Monday - Saturday
Parcel Delivery to neighbours
Alternative delivery location
Yes, via “Mijn Pakket” (free app)
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+31 (0)900 0990 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Bring your returns parcel to a Post NL Pakketpunt (find the nearest on: www.postnl.nl/ ) with mention of the Andres Sarda Post NL antwoordnummer= 37010 : Van de Velde NV. 8000 ZH Zwolle (= no returns label)
Transporter
DHL
Free delivery
Delivery time
2-3 working days
Shipping destinations
Germany
Number of free delivery attempts to HOME address
2

After a first unfruitful delivery attempt, the driver will leave a missed delivery card in your mailbox. You are given the following options:  • New delivery attempt to the original delivery address - You pick a new date.
• Delivery to another address you inform them about.
• Delivery to a DHL PaketShop of your preference Wahl (wird für 9 Werktage gelagert).
Number of free delivery attempts to BUSINESS address
2

Same as home address
Delivery days
Monday - Saturday
Parcel Delivery to neighbours
Alternative delivery location
Yes, when registered on Paket.de and an „Alternativen Zustellort“ has been filled in there.
E-mail service for parcel delivery
You will receive a shipping confirmation e-mail with tracking link.
Refused delivery
The parcel is automatically returned to the sender.
Transporter contact details
+ 49 (0) 228 4333112 (local tariff)

RETURNS

More information on the country specific returns procedure can be found here.

Free returns
Returns procedure
Put the prepaid returns label on your returns parcel and bring it to a DHL Paketshop. To find the closest one, visit standorte.deutschepost.de/