Dispatch & Delivery

Our transport partner is UPS. First delivery attempt will be made to the address mentioned as delivery address during the registration process.

IMPORTANT: First delivery attempt will be most successful if you choose a delivery address where a person is available to sign for receipt .

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Delivery costs

9€ for Standard Delivery. Free for orders over 150€. 

Delivery time

ES: 2-3 working days after placing the order
FR: 3-4 working days after placing the order

Shipping destinations

France : Mainland
Spain : Mainland + Balearic Islands (no shipping to Canary Islands)

Delivery to HOME address

Number of attempts : 1

After the first unsuccessful residential delivery attempt, UPS will deliver your parcel to a designated Kiala Point (= UPS acces point) located in your vicinity. If this happens, you will notice a sticker on the UPS InfoNotice indicating the address and collection times of the Kiala Point where the parcel can be retrieved up to 10 calendar days later by showing your UPS InfoNotice or tracking number and ID.

Accepted Ways to Prove Your Identity:

National ID: driver's license, passport, foreign, national or military ID

Delivery to BUSINESS address

Number of attempts : 3

After the first unsuccessful delivery attempt, UPS will make a second and third delivery attempt the next days.

After 3 unsuccessful delivery attempts, your parcel will be automatically returned to shipper - it will not be dropped at a Kiala point.

Time between attempts : 24 - 48 hours 

Delivery days

Monday - Friday

Parcel delivery to neighbours

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Alternative delivery location

UPS Access Point (Kiala) – after 1st unsuccessful delivery attempt to home or residential address (see above)

E-mail service for parcel delivery

You will receive a mail with the shipping info. This mail contains the UPS trackingnumber and the link to trace the status of your parcel.

Notification card

Your parcel will be delivered by UPS. If they are unable to deliver to the address originally specified, the delivery driver will leave a notification card. The card will give information on whether your parcel was left with a neighbour or dropped at Kiala Point ( = UPS Access Point).

Refused delivery

The package is returned to the consignor (Only for delivery to Post Office)

UPS contact details

UPS France Tel.: 0821 233 877 (€0,12/min + costs of your provider)
UPS Spain Tel.: 902-88-88-20 (local rate)

VDV-AS:/logo/Paketzustellung.jpg PARCEL PICK UP

Duration of storage

10 working days

Place of storage

Kiala store ( = UPS Access Point)

Opening times Parcel Store

No standard opening times

Find Kiala store

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Costs when returning